And buyers who have a question about their order respond back to and expect the seller to respond. Several buyers think these new invoices, lacking seller details, are fake. What it will do is frighten and frustrate the buyer. Removing all traces that the eBay seller exists (no seller name, no logo, no contact information) will not create more eBay branding in the buyer’s mind. This particular change is obviously designed to sever the relationship ties between eBay sellers and buyers so that buyers have in mind that they are purchasing directly from eBay instead of an individual eBay seller. I understand that eBay is proceeding with their Amazonification process. My invoices sent to buyers still lack my logo, my seller ID, my store name, and the buyer still has no way to contact me if they have a question. However, doing so now does not change how the invoice appears when eBay sends it to the buyer. So, I do what most sellers would do – take the simply route of checking the box again and clicking the save button. I have had too many experiences with eBay gremlins before so I know better than to report these kinds of things as I will treated like I am losing my mind. Of course, if I reported this to eBay I would be told that I somehow must have made the change myself and didn’t realize it. Interestingly, the logo and branding preferences have been moved to the Marketing Tools section in the Manage My eBay store section.Īnd then once I pulled up that section in the marketing tools, I noticed that the box had somehow been unclicked which would allow my invoices to include my store logo. I thought perhaps that may have been the cause of the “problem”. Having had experience before with eBay’s frequent programming “upgrades”, I know that sometimes eBay unchecks default boxes so that is the first thing I went to go see about. Note that the example below has identifying information removed (ie the auction numbers, the buyer’s name, etc) The invoice to the buyer states the invoice is from no way for the buyer to communicate with the seller. It seems that buyers are being sent a new type of invoice that is lacking information about the seller – no eBay seller logo, eBay ID or store name, and no way to contact the seller if the buyer has a question. Something is going on with the invoices that eBay buyers are receiving. Filed under: eBay | Tags: eBay, invoice, online buyer, online seller | EBay Removes all Traces of Sellers in the New Invoice Format sent to Buyers
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